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Online Casino Checklist
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A Guide to Online Casinos
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Customer Service
- Most casinos will offer a choice of support options, such as email, phone or live chat
- Some will offer 24-7 access to a telephone line, some only in office hours and others offer a mix of office hours telephone support and out of hours email support - check their office hours! Some casinos run their support from offshore locations
- Double-check whether their telephone line is free phone or International. You don't want to end up having a huge phone bill for a simple support query
- If you ever get an error whilst playing a casino, log down exactly what that error said - be it a message or a number and try to remember what you did before you got that error. This will help greatly when reporting it to customer service staff
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